Carolyn has over 20 years' experience leading large, complex service delivery organisations, and substantial change management programmes.
Carolyn joined us from the NZ Customs Service, where she was the Chief Executive and Comptroller.
As well as her Chief Executive responsibilities, Carolyn is Chair of the Public Sector Auckland Career Board, and a member of the Victoria University of Wellington Business School Advisory Board.
Before joining Customs in 2011, Carolyn held the roles of Deputy Commissioner Service Delivery and Deputy Commissioner People, Capabilities, and Governance at Inland Revenue. She was responsible for front-line service delivery functions including audit and investigations, contact centres, customer operations, customer and product innovation, litigation management, and the integration of new government programmes.
Earlier in her career, Carolyn worked for Air New Zealand where she was head of the Human Resources and Organisational Change.
Carolyn holds a Bachelor of Arts from the Victoria University of Wellington.